Refund Policy

This document outlines the refund policy applicable to the products purchased from our store. It is essential for customers to understand the terms and conditions under which refunds may be granted. This policy is designed to ensure clarity and fairness in the transaction process.

Refunds are typically processed under the following circumstances:

1. Defective Products: If a product is found to be defective upon receipt, customers are entitled to a full refund. A defective product is defined as one that does not function as intended or has physical damage that occurred before delivery. Customers must report the defect within 30 days of receiving the product.

2. Incorrect Items: In the event that a customer receives an item that is not what was ordered, a full refund will be issued upon return of the incorrect item. Customers must notify customer service within 14 days of receipt to initiate the return process.

3. Change of Mind: Refunds for products returned due to a change of mind are subject to a restocking fee of 15%. Customers must return the product in its original condition and packaging within 30 days of purchase. The refund will be processed once the product is received and inspected.

4. Non-Returnable Items: Certain items may not be eligible for a refund. These include, but are not limited to, opened personal care products, custom-made items, and gift cards. Customers are encouraged to review product descriptions carefully before making a purchase.

To initiate a refund, customers must follow these steps:

- Contact customer service via email or phone to report the issue and request a refund.

- Provide proof of purchase, such as an order number or receipt.

- If applicable, return the product to the designated return address provided by customer service.

Refunds will be processed within 7-10 business days after the returned product is received and inspected. The refund will be issued to the original payment method used during the purchase.

It is important to note that shipping costs are non-refundable unless the return is due to an error on our part. Customers are responsible for return shipping costs unless otherwise specified.

This refund policy is subject to change, and customers are encouraged to review it periodically. For any questions or concerns regarding this policy, please contact our customer service team for assistance.